RETURN AND EXCHANGE POLICY

We love our stuff and hope you do too, but we understand that sometimes there may be a reason to return or exchange an item.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

In general, most items purchased on our website may be returned for store credit or a refund of the item’s purchase price if returned within 7 days of your receipt of the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that the sale items are final sales. We do not accept returns or exchanges on such items.

All of our Underwear bottoms (including Thigh Saver, leak-proof, socks, bikini bottoms, bikini top) are final sale and not eligible for refund or exchange. For Hygienic reasons, underwear bottoms cannot be accepted.

To start a return, you can contact us at shelongz.sale@gmail.com, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How can I make a return?
 – Step 1: Please contact us at shelongz.sale@gmail.com indicating the item(s) you would like to return, the order number, the reason for the return, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the tag.
– Step 2: If your return is accepted, we’ll send you the instructions on how and where to send your package.

– Step 3: Once your returned items are back at our warehouse, we will process your refund within 5 business days after receiving your return and refunds will be issued to the original payment method. You’ll receive an email to confirm once the return has been completed.

 

REFUND POLICY

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shelongz.sale@gmail.com

This website is operated by SHELONGZ (Owner name: Miss Kittiporn Prueksachatjaroen)
Our Warehouse: Noble cube 1104/214 Pattanakarn Rd., Suanluang, bangkok, Thailand. 10250.
Phone number: +66831086222 (Thailand)