SHIPPING POLICY.
All orders ship from our headquarters in Bangkok, Thailand.
INTERNATIONAL SHIPPING
International orders are orders shipped to countries other than the TH. International orders will be shipped via DHL Express International (Thailand) Co.,Ltd. or UPS Express and FedEx International. Shipping costs and times vary with shipping location. SHELONGZ is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
| SERVICES | DELIVERY | COST |
|---|---|---|
| UPS, FedEx, DHL, Service Express Shipping | 5-10 Business Days | Europe – 25 EUR Singapore – 20 SGD Hong Kong – 120 HKD |
ORDER PROCESS
SHELONGZ ships from Bangkok, THAILAND. Orders are processed Monday-Friday only (excluding major holidays). Please allow 2-3 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. SHELONGZ delivers worldwide. Please allow 24 hours for your tracking number & shipping label to update.
*PLEASE NOTE: Please allow additional time to receive your order during sale periods.
Free shipping is applied when the total cost of all products purchased is equal to the threshold, after any discounts have been applied.
^ Prices displayed in non-THB currencies are approximate conversions only. These may fluctuate based on fees charged by your financial institution and conversion rates. The price of an item will change to THB at checkout from your cart and you will be charged in THB. This order total will be converted by your bank at the time of purchase using their exchange rate, and any processing fees you are subject to in regards to international transactions will be charged to you separately by your bank.
*Delivery times are estimates only and can vary depending on your state.
*All orders ship from Thailand. Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, customs holds & other external third parties are outside of our control.
You will receive a shipping confirmation email as soon as it has been dispatched. You can also select to receive updates via Facebook Messenger or SMS at checkout after you place your order.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
PRE ORDER
For items listed as pre order, please expect delivery within the delivery date window stated on the product description. We are unable to provide exact dates but will contact you if we become aware of any delay. We are unable to cancel any pre-orders unless we have offered a cancellation to you. For more information on your pre order, please inquire at LINE Official Account @SHELONGZ
The SHELONGZ team x