SHIPPING POLICY.

All orders ship from our warehouse in Bangkok, Thailand.

INTERNATIONAL SHIPPING 
International orders will be shipped via FedEx Express International or Aramex Express International. Delivery times are estimates only and can vary depending on your state. SHELONGZ is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events and lost or stolen packages or any fees/taxes related to international shipping. Please contact your local post office for help on recovery of packages reported delivered via your tracking number. Your orders may be delivered into multiple shipments in order to shorten the duration of delivery. 

 
We regret to inform you we are not responsible for parcels that are damaged during transit. There is no compensation for standard shipping in case of the lost.
 

🇸🇬 Singapore
Express Shipping (S$30): Arrives in 4-6 business days 

🇹🇼 Taiwan
Express Shipping (NT$850): Arrives in 4-7 business days

🇯🇵 Japan
Express Shipping (¥4900): Arrives in 4-6 business days

🇻🇳 Vietnam 
Express Shipping (590,000đ‎): Arrives in 6-9 business days, 

🇺🇸 United States & Canada
Express Shipping ($35): Arrives in 4-6 business days

Europe
Express Shipping (€40): Arrives in 4-6 business days

🇬🇧 United Kingdom
Express Shipping (£35): Arrives in 4-6 business days

🇦🇺 Australia
Express Shipping ($50 AUD): Arrives in 4-8 business days 

🌐 Rest of the World
Economy International Shipping: Please inquire at LINE Official Account @SHELONGZ or Instagram DM

 

ORDER PROCESS
Orders are processed Monday-Friday only (excluding major holidays). Please allow 2-3 business days for your order to be processed and packed prior to shipping. SHELONGZ delivers worldwide. Please allow 2-3 business days for your tracking number & shipping label to update.
 
*PLEASE NOTE: Please allow additional time to receive your order during sale periods.
 
 

PRE-ORDERS
IF you ordered a pre-order item, It takes 10-20 days after successful payment.

Please note, selecting a pre-order item may cause delays to the dispatch of your full order. If you ordered a pre-order item, in addition to other products which are in stock now, we will wait to receive your full order before dispatching. Unless you have purchased split shipping at the time of check out. 

Pre-order time frames are not exact, instead these are estimated timeframes of dispatch and could be subject to change.

 

INTERNATIONAL TAXES & DUTIES
In most cases, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

SHELONGZ has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

For more information, please inquire at LINE Official Account @SHELONGZ or Instagram DM

The SHELONGZ team x